Returns & Exchanges

At Orlina Jewelry, every piece is carefully made with attention to craftsmanship and detail. Because many of our rings are handmade or made to order, we encourage customers to review the following cancellation, return, exchange, and resizing terms before placing an order.

1. Order Cancellation

Within 48 Hours: Orders may be cancelled for a full refund within 48 hours of purchase, provided production has not yet started.
After 48 Hours: Once 48 hours have passed, a 30% restocking fee will apply to cancellations. This fee helps cover materials, design preparation, labor, and other production costs already committed to the order.

2. Quality-Related Returns & Exchanges

We carefully inspect each piece before shipment. If your jewelry arrives with a manufacturing or craftsmanship issue, please contact us at official@orlinajewelry.com within 3 days of delivery.

Please provide your order number together with clear photos or a video showing the issue so our team can review the item promptly.

Issues that may qualify as quality-related include:

Broken or structurally defective metal components, including broken bands or damaged prongs.
Loose, missing, or improperly secured stones upon delivery.
A significant difference between the item received and the specifications confirmed in your order.

If we confirm that an item has a manufacturing defect, we will first determine whether it can be repaired or replaced. If neither option is reasonably possible, a full refund will be issued after the returned item has been received and inspected.

The following are not normally considered manufacturing defects:

Natural or expected differences in gemstone color, pattern, inclusions, or appearance, particularly with stones such as Moss Agate, Alexandrite, and other individually unique gemstones.
Personal preference regarding the exact shape, pattern, tone, or visual characteristics of an individual gemstone.
The jewelry appearing larger or smaller in person than expected from photographs or videos.

If you have a specific gemstone color, pattern, saturation, or appearance preference, please contact us before ordering so we can confirm available options.

3. Returns & Exchanges for Personal Reasons

If you change your mind or are unsatisfied with an eligible item for a non-quality-related reason, please contact us within 30 days of delivery.

For approved personal-reason returns:

A 30% restocking fee will be deducted from the refund.
Return shipping costs are the responsibility of the customer.
The jewelry must be unworn, undamaged, unaltered, and returned in its original condition.

Once the returned item has been received and inspected, the eligible refund will normally be processed within 7 business days.

Return or exchange requests submitted more than 30 days after delivery will not be accepted.

4. Ring Resizing

We strongly recommend confirming your ring size before placing an order. Many Orlina Jewelry designs feature detailed settings, side stones, or structural elements that limit how much a finished ring can safely be resized.

Within the Warranty Period

One complimentary resizing service is available during the applicable warranty period when an incorrect size was originally provided with the order.
Most rings can generally be resized approximately 0.25–0.5 US size up or down. The exact resizing range depends on the ring design, setting, metal, and construction.
If the design cannot safely be resized and the ring must be remade, a remaking fee equal to 30% of the original order value will apply.

Local Resizing Option

To reduce international shipping time and shipping risks, customers may request approval to have their ring resized by a qualified local jeweler.

Please contact Orlina Jewelry before arranging the work. Once approved, send the professional jeweler's receipt to official@orlinajewelry.com and we will reimburse the approved resizing cost.

An approved local resizing service will not affect the applicable Orlina Jewelry warranty.

Outside the Warranty Period

Resizing requested outside the applicable warranty period may be charged at 30% of the original order amount.
For ring sizes above US 11, additional material and production charges may apply. An additional fee of $150 per size may be charged.

We strongly recommend checking your ring size carefully before submitting your order.

Important Return Conditions

Customized or personalized jewelry cannot be returned or exchanged for personal reasons. This includes engraved pieces, bespoke designs, non-standard specifications, customer-requested design modifications, special gemstone selections, and custom finishes.
Lab-grown diamond and natural gemstone items are considered non-standard gemstone products and are not eligible for standard personal-reason returns.
Orders purchased through installment payment arrangements are not eligible for standard returns or refunds.
Any item being returned must remain in its original condition and show no signs of wear, damage, unauthorized repair, resizing, alteration, or modification.
Where applicable, original packaging, certificates, accessories, and accompanying documentation should be returned with the jewelry.
Orlina Jewelry reserves the right to decline any return or exchange that does not meet the requirements of this policy.

Because our jewelry is handmade or made to order, the 30% restocking fee helps cover the materials, design work, craftsmanship, and production resources already invested in each piece.

For questions regarding cancellations, returns, exchanges, resizing, or an existing order, please contact us at official@orlinajewelry.com.